Welcome to My Portfolio!
HAFIZ ATTA UR REHMAN
IT SUPPORT AND DIGITAL SECURITY PROFESSIONAL
hrehman.me@gmail.com
| +973 32277103
| Manama, Bahrain
| Driving License: Bike+ Car
SUMMARY
IT Support and Digital Security professional with over 6 years of experience delivering enterprise-level IT and cyber security services. Strong background in Microsoft 365 Enterprise administration, Active Directory, networking, firewalls, VPN environments, and end-user support. CCC ARAMCO certified with hands-on experience in compliance documentation, enterprise IT operations, and cyber incident reporting. Experienced in digital investigations, cryptocurrency fraud tracing, and automation-driven workflow optimisation.
KEY COMPETENCIES
IT SUPPORT & ENTERPRISE OPERATIONS
- Level 1 & Level 2 End-User Support
- Microsoft 365 Enterprise Administration
- Active Directory & Access Control
- On-Premises IT Operations Management
CYBER SECURITY & DIGITAL SECURITY
- Cyber Security Incident Reporting
- Digital Incident Investigation
- Endpoint & Antivirus Protection
- Firewall & VPN Management
NETWORKING & INFRASTRUCTURE
- Network Troubleshooting & Support
- LAN / WAN Connectivity
- Firewall & VPN Connectivity
- Secure Remote Access
COMPLIANCE & ENTERPRISE ENVIRONMENT
- Compliance Documentation & Deployment
- Enterprise IT Standards & Policies
- Security Audits Support
- Business Continuity Support
LEGAL & ADVANCED DIGITAL INVESTIGATIONS
- Cyber Incident Support for Legal Cases
- Cryptocurrency Fraud Tracing
- Fund Flow Analysis
- Digital Evidence Handling
PHYSICAL & SECURITY SYSTEMS
- Surveillance Monitoring & Incident Review
- Security Hardware Support
- Access Control Systems Support
- Physical Security Incident Documentation
AUTOMATION, AI & DIGITAL OPERATIONS
- n8n Workflow Automation
- Web & On-Premises Automation
- WhatsApp Business Automation
- Meta Platforms Integration
LOGISTICS & INVENTORY MANAGEMENT
- IT Asset & Inventory Management
- ISP Equipment Assignment
- Stock Control & Tracking
- Procurement & Documentation
PROFESSIONALEXPERIENCE
IT Support & Digital Security Consultant
INFINIGENCE CONSULTING WLL
- Provided end-to-end IT support services for 20+ active companies across multiple industries, supporting 30+ companies overall with diverse IT environments.
- Delivered Level 1 & Level 2 IT support, including email systems management, Microsoft 365 administration, end-user troubleshooting, and IT infrastructure support.
- Managed and supported multi-tenant IT environments, adapting solutions to different client requirements, security policies, and operational setups.
- Completed CCC ARAMCO Certification and successfully implemented CCC ARAMCO compliance policies, documentation, and deployment requirements for client organisations.
- Delivered on-site and remote IT support, including system installations, troubleshooting, upgrades, and infrastructure maintenance.
- Handled IT infrastructure operations, ensuring system availability, security compliance, and business continuity.
- Supported cyber security best practices, including policy implementation, access control, antivirus management, and incident documentation.
IT Support & Operations Coordinator
StormFiber (CyberNet ISP Pakistan Pvt. Ltd.)
- Managed house IT operations for office and logistics facilities, resolving IT issues across multiple buildings and departments.
- Coordinated and supervised IT support teams, ensuring timely resolution of system, network, and hardware issues.
- Handled ISP equipment assignment, inventory control, and stock management, supporting smooth network and operational workflows.
IT Support & Digital Marketing Assistant
PAK Applied Technologies (Microsoft Partner College)
- Provided Level 1 IT support, handling internal system troubleshooting, desktop support, software installation, and basic network issues.
- Supported computer labs and internal IT infrastructure, ensuring smooth day-to-day academic and office operations.
- Managed digital marketing activities, including graphic content creation, social media posting, and online advertisement management.
- Assisted with student and staff technical support, improving system availability and response times.
EDUCATION
Bachelor of Computer Science (BSCS)
University of the People, USA
- Specialization in Information Technology
Intermediate in Computer Science (ICS)
Gift university, Pakistan
- Major in Computer Science
Matric in Computer Science
Millat High School, Pakistan
- Major in Computer Science
CERTIFICATIONS
- Microsoft 365 Administrator | Microsoft
- Computer Hardware | Microsoft
- Microsoft Certified Solutions Associate (MCSA) | Microsoft
- Deep Web and Cybersecurity | EC-Council
- Certified Cyber Security Technician (CCT) | EC-Council
- Cisco Certified Network Associate (CCNA) | Cisco
- Cisco Cybersecurity Fundamentals | Cisco
- Enterprise Networking, Security, and Automation | Cisco
- Switching, Routing, and Wireless Essentials | Cisco
- Enterprise Networking Automation | Cisco
- Networking and Cloud Computing | Cisco
- Digital Media Marketing | Google
- Technical Support Fundamentals | Google
- Computer Networking | Google
- Huawei Cloud Computing (Certified) | Huawei
- Security Officer | Paptech
- Office Management (Expert Level) | Paptech
- Criminal Intelligence Analyst | Alison
KEY PROJECTS, FREELANCE & INDEPENDENT WORK
Freelance IT Migration & Workflow Projects
- Migrated email systems from GoDaddy, Hostinger, and open-source mail servers to Microsoft 365, ensuring secure data transfer and minimal downtime.
- Designed and implemented Microsoft SharePoint and OneDrive cloud environments, including site creation, data structuring, and user access management.
- Executed Google Workspace to Microsoft 365 migrations, covering email, files, user accounts, and permissions.
Cyber Security Case Work (Bahrain & Pakistan)
- Collaborated with legal professionals on a high-value cryptocurrency fraud case in Bahrain, supporting digital tracing and fund flow analysis in coordination with the Binance Security team.
- Assisted law enforcement agencies in Pakistan with call-based scam investigations, contributing to digital tracing and cyber incident analysis activities.
n8n Automation & Digital Workflow Projects
- Developed and deployed n8n automation workflows in both web-based and on-premises environments, integrating Instagram Business pages with WhatsApp chatbot and appointment booking systems.
- Built Outlook-based automated follow-up and marketing workflows, improving response times and streamlining daily operations.
Event Management & Operations (Independent)
- Managed and coordinated community and national-level events for the Pakistan Club, Bahrain over the past two years.
- Provided on-stage technical support, operational services, and IT coordination, including cyber security awareness sessions during events.
VOLUNTEER EXPERIENCE
Volunteer Cyber Security Support
- Provided community consulting and support to help individuals respond to financial scams, including phishing and call-based fraud.
- Assisted with incident understanding, basic digital safety guidance, and recovery steps.
Pakistan Club, Bahrain
- Served as a senior member, contributing to community coordination, event support, and member engagement.
AWARDS
- Appreciation Award from Ambassador of Pakistan in Bahrain for community service
- Appreciation Award from Deputy Ambassador of Pakistan Bahrain for cyber security volunteer support
- Best Employee Appreciation Award from Infingence Consulting WLL
- Appreciation Award from PAK Applied Technologies for resolving a critical case
LANGUAGE SKILLS
- English – Professional Working Proficiency
- Urdu – Native
- Punjabi-Native
- Hindi